FCT’s Water Board says it recorded unprecedented improvement in internal revenue collection between March and October.
Its Acting General Manager, Dame Joy Okoro, told a news conference on Friday in Abuja that “the revenue performance of the board improved significantly in March, July, September and October.
“We recorded unprecedented and improved percentages of 41, 19.49, 66 and 23 in March, July, September and October, respectfully.
“Prior to my appointment, in October 2020 the best performance was in March 2020 with a collection of N122.7 million from 7,395 transactions.
“Now, we collect more than N200 million monthly, but we are targeting a monthly collection of N450 million.
“The months of March, July, September and October 2021 have not just recorded higher figures but also higher transaction volumes.
“This is a direct consequence of my philosophy of encouraging customers to pay water bills,’’ she said.
She said that the board had hosted series of its widely acclaimed programme “The FCTWB Customer Care Forum’’ aimed at interacting with residents for continuous improvement and optimal service delivery.
“To this end, 15 out of the 16 area offices of the board had hosted the programme which availed our customers the opportunity to present their views on matters of water supply and related issues.
“In September, the Cross River Water Ltd., paid a courtesy visit to the FCT Water Board to borrow a leaf on revenue generation and collection and to synergise with the board,’’ Okoro added. (NAN)